Customer Service

For all inquiries please e-mail us at customerservice@twinkleinthesky.com. We would love to hear any comments and suggestions you may have regarding our website or anything we can do to make your Twinkle in the Sky experience better.

HOW TO ORDER

If you would like to make a purchase from Twinkle in the Sky online, all you have to do is click on the “Add to Cart” button, located on any product’s detail page, below the price information. You can continue shopping until you have added all the items you wish to purchase. When you have finished adding items to your shopping cart, proceed to the checkout process and fill out the information required. Secured transactions are made through Paypal. You can make an order online any hour, any day.

If you prefer to make your purchases via mail, we do accept money orders and cashier’s checks. However, we only accept and deliver orders within the United States at this time. Print and fill out the order form provided. Enclose it, along with your payment, and mail to:

Twinkle In The Sky
ATTN: Orders
P.O. Box 6265
Irvine, CA 92616

Once your payment has been received, we will ship the item(s) immediately. We will notify you of this via email for shipping confirmation.

Also, please note that we do not accept returns for purchases made using this method. However items in stock can be exchanged within 30 days to the return address provided under Refund Policy.

>> Download Order Form (.pdf)*

* You will need Adobe Acrobat Reader 5.0 or higher to view this file. Download the latest version here.

ITEM AVAILABILITY
Due to limited sizes and quantities, as well as high turnover, availability of certain items can become limited. If you have ordered an item that is no longer in stock or will be delayed, we will notify you of your options via email. Of course you will not be charged for any items until they are shipped.

CANCELLATIONS
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order once it has been sent to the warehouse.

SALES TAX
Sales tax is charged only on purchases made in the state of California in which Twinkle in the Sky was originated.

ACCURACY
We have made every effort to display as accurately as possible the colors of our products that appear on the site. However, since the actual color you see will depend on your monitor, we can not guarantee that your monitor's display of any color will be accurate.

Copyright © 2005 Twinkle In The Sky. All rights reserved. Site designed and hosted by Lynq Media.
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